Return & Refund Policy

Thank you for shopping with 【请替换：店铺名称】. We are committed to ensuring your complete satisfaction with your purchase. If you are not fully satisfied with your order, please review our return and refund policy below.

Return Eligibility

Items must be returned within 14 days of delivery.
Products must be unused, unworn, and in their original condition.
Items should be returned in their original packaging whenever possible.
The following items are non-returnable:
- Final sale items
- Gift cards
- Personalized or customized products

Return Process

To start a return, please contact our customer service team at 【请替换：客服邮箱】 with the following details:

Your order number
Reason for the return
Photos of the item if it is defective, damaged, or incorrect

Once your return request is reviewed and approved, we will provide instructions on how to return the item.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect. Shipping fees are calculated and displayed at checkout.

Refunds

After we receive and inspect your returned item, we will notify you regarding your refund status. Approved refunds will be processed to the original payment method within 5-10 business days.

Please note that original shipping fees are generally non-refundable unless the return is due to our error.

Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us at 【请替换：客服邮箱】 within 7 days of delivery. We may ask for photos of the item and packaging to help resolve the issue quickly.

Order Cancellation

Order cancellations are accepted within 24 hours of placing your order. To cancel, please contact us immediately at 【请替换：客服邮箱】.

Exchanges

We do not offer direct exchanges. If you wish to receive a different item, please return your original purchase following the return process above and place a new order for the desired product.